Dreamforce 2023 sessions are live! So far there are 1150 sessions and the list is growing. While the session catalog has a handy filter, we’ve pulled together a list of the sessions we’re suggesting to our Nonprofit and Education teams. 

Keep in mind that some sessions will be available via Salesforce+ for virtual attendees, and select session recordings will be available on-demand after Dreamforce. Session dates and time will be released soon. 

Members of our team will be at Dreamforce this year and we hope to see you there. We have an exclusive event in the works, will plan to be at as many sessions as possible, and we will definitely see you at Dreamfest! Don’t hesitate to reach out to us if you have questions about Dreamforce.

Sessions for Both Nonprofit and Education:

  • 5 Steps: Good to Great Self-Service – Hear from a Service Cloud product leader and former head of technology at Hulu on how to realize more ROI from your self-service strategy. You’ll walk away with practical tips and a 5-step playbook.
  • Deflect Cases & Reduce Costs with Personalized Self-Service – Learn how to help your business nurture customer relationships, drive efficiency, and cut costs with intelligent self-service. Join this session to see a demo of the latest product innovations.
  • How Knowledge Management Powers Generative AI in Service – Hear why Knowledge Management is critical for any service organization in 2023 and beyond. Learn how it helps you better serve your customers using Generative AI.
  • How to Drive More Service Efficiency with Flow Automation – You need tools that can meet you wherever you are on your automation journey. Learn about our service automation solutions and see a demo of how to solve cases faster and reduce operational costs.
  • How to Scale Customer Service with Einstein GPT – Unleash the power of AI in your customer service. Learn to streamline case management, automate processes, and deliver exceptional customer experiences at scale with Einstein GPT for Service.
  • How to Unleash the Power of Self-Service –  Learn how to deflect calls to your service call center by empowering customers with self-service. Discover how self-service drives operational efficiency to allow you to work smarter, not harder.
  • Improve Customer Service with Reports – Join this small group discussion on leveraging analytics to tackle service and support challenges. Learn best practices on using reports and dashboards to improve customer service.

Sessions for Nonprofit:

Sessions for Education:

Ready to power up with technology?